SShipping & Returns Policy
At Ignitra, we want every customer to enjoy a smooth shopping experience. Below you’ll find details about how orders are processed, shipped, and returned.
Secure Payment & Order Processing
All orders are securely processed through our merchant partner, ClickBank.
- On your bank or credit card statement, the charge will appear as CLKBANK*COM or CLICKBANK.
- If you are not the cardholder, please inform them to avoid confusion.
- Any upgrades or additional products will show as separate charges.
For billing support, please contact ClickBank directly:
- U.S. Customers: 1-800-390-6035
- International Customers: +1-208-345-4245
You can also reach us using the Contact link at the bottom of this page.
Shipping Information
- Continental U.S.: 5–7 business days
- International Orders: 10–14 business days
Orders are shipped via UPS or FedEx, with final delivery in the U.S. handled by USPS. Most orders are dispatched the next business day. Orders placed Friday through Sunday will ship on Monday (excluding postal holidays).
You’ll receive a shipping confirmation email with tracking details once your package leaves our fulfillment center.
⚠️ Please note: USPS slowdowns or pandemic-related delays may affect shipping times and tracking updates. We appreciate your patience.
Delivery Issues
- If a package is refused or delivered to the wrong address, a refund will be issued minus shipping costs once it is returned to our warehouse.
- If the carrier marks an order as delivered but it is lost or stolen afterward, customers must follow up directly with the carrier. For this reason, we strongly recommend providing a secure delivery address.
Returns & Refund Policy – Physical Products
We proudly offer a 180-day money-back guarantee on all physical orders.
To qualify for a full refund, you must return all bottles from your order (full, empty, or partially used), including any free or bonus bottles.
Return Instructions
Please include the following inside your return package:
- ClickBank Order ID
- Full Name & Shipping Address
- Email Address & Phone Number
- Original Packing Slip (if available)
Ship returns to:
PO Box 1079, Pleasant Grove, UT 84062, USA
- Buyer is responsible for return shipping.
- Returns must arrive within 180 days of purchase.
- Refunds are processed back to your original payment method. Please allow 3–5 business days for the refund to appear on your statement.
International Orders
- International shipping fees ($30 per product) are non-refundable.
- Customs duties or fees are the buyer’s responsibility.
Returns – Digital Products
All digital products are also covered by our 180-day no-questions-asked refund policy.
Simply contact us within 180 days of your purchase, and we’ll process your refund.
Contact Us – Ignitra Customer Support
At Ignitra, we value our customers and are committed to providing fast, reliable assistance. Whether you have questions about your order, shipping, or product details, our support team is ready to help.
📧 Email Support
Reach us anytime at support@ignitra.com.
Our dedicated team responds to all inquiries within 24 hours, ensuring you receive timely support.
📞 Phone Support
You can also contact us directly by phone during business hours:
- Operating Hours: Monday–Friday, 10:00 AM – 7:00 PM EST
- Toll-Free (U.S.): +1-800-390-6035
- International: +1-208-345-4245
For the best experience, please have your order number or account details ready when contacting us.